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Attract the Right Job Or Clientele:
Are Your Operations A Smooth Process for Your Clientele?
Recent travels made me realize the necessity of making your operations smooth for your clientele. The issues all relate to thorough consistency over time, including rules and regulations, procedures, and customer care. Review whether your operations are a smooth process for your clientele.
Most realize that monitoring the technology is essential to ensure it operates correctly. Moreover, it must be current and as easy to use as possible. National companies will do their best to ensure that each establishment appears and operates similarly for visitors to feel comfortable. Additionally, partnering with similar companies can fill the gaps for a more comprehensive service.
My Story
Airport travel of long ago was exciting and easy to navigate, but sadly, the experience took a downturn over time. Worse, there needs to be more consistency between airports regarding airport security. Today the experience was one going back a few decades.
Lack of Consistency:
Baggage Checking
We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. Upon everyone arriving at the gate, the announcement stated that the plane was full and that those with carry-on luggage may check it in free of charge. But on the way back with the same airline, the experiences were different, and the fee was considerable.
Security Monitoring
The first occurrence of returning to our destination had to do with security checks. At the first airport, leaving a computer in its case was OK. But at the return airport, the guard firmly explained to the passenger that he needed to remove the computer from its case. The inconsistency created frustration and an extra wait time for the first step.
Return to Olden Times
My personal story stems from neck surgery with metal implanted in my neck about two decades ago. The first few times I was in the metal detection line, I forewarned the security guards about the situation. Each one said it wasn’t an issue, and the lack of an alarm sounded off proved the sentiment accurate each time, but only until today.
Upon attempting to return home, the first monitor sounded an alarm. The attendant asked if I had any hidden metal; she was about to put me aside for further investigation. But my reply changed her reaction and then action. I said, ‘Yes, the zipper on my pants.’ Her face turned beet red. She then directed me to the head of the line to enter a more sophisticated monitor and ultimately advance to the plane.
After so many years, it is curious why the airport went back in time with older technology instead of the others. Inconsistency only works well in frustrating both the employees and the clientele.
Collaborative Partnering Enhancing Customer Service
Due to the unusual timing of our return flight and the long drive from our destination to the airport, we decided to take a community bus that only makes a couple of stops to pick up passengers. I was highly impressed by the company’s dedication to timeliness and the clientele.
Upon realizing the extra traffic due to the U.S. 4th of July holiday, affecting the timeline for reaching the destination at the airport, the driver called one of the partnering companies to alert them. He resolved the issue quickly, and the passengers were happy. Ultimately, the driver was also happy as more people gave him a tip on the way out of the bus.
Interestingly, the name and clever verbiage associated caught my attention before we boarded the bus, and I captured the following picture.
Clap for Tinkerbell plus the Company’s Dedication to Customer Care
Whether a corporation or an entrepreneur, finding collaborative partners with similar values can ease the burden and extend the reach to a more significant audience. Ensuring that each business owner or corporation provides a smooth process for their clientele is essential.
In Conclusion: Are Your Operations A Smooth Process for Your Clientele?
The size of a company matters not; more important is the consistency of any organization, whether solo entrepreneurship or a Fortune 100 corporation. Clients need the assurance that they can count on you and the employees for a more relaxing transaction and experience. Embracing a smooth experience for your clientele is the only way to encourage loyalty in addition to growing referrals that contribute to your bottom line.
For More Insights: Visit Elinor’s Amazon Author Page
‘Communicate to Attract Interest‘
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Sales Tips: Are Your Operations A Smooth Process for Your Clientele?
- Review whether all feedback from clientele and employees receives appropriate attention.
- Take appropriate action on the insights that may improve your business.
- Upon implementing a new strategy that works well, determine how you may expand upon it.
- Ensure all technology, in-person and online, is current.
- Companies with one other or many facilities do best by ensuring all operations are smooth for your clientele.
- Hold regular meetings online and in person for employees to voice what customers say.
- Discard excuses for not taking appropriate actions to improve upon what needs revision.
- Reward employees who offer excellent input for improving upon service.
- Provide a bonus each month for the person who offers the best suggestion.
- Celebrate Success!
Today’s insights are provided to help you achieve the Smooth Sale!
RESOURCES FOR PERSONAL AND BUSINESS GROWTH:
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SalesPop! Purveyors of Prosperity; How to Compete against Yourself to Excel in your career.
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