Deadlines and Expections Set Properly Increase Results
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Tap Dance Not Required!
We all have those days where a project gets delayed and the client is waiting. Many businesspeople tend to ignore a deadline – the worst thing to do. In this case, the client becomes angry and withdraws their business or future business. The better approach is when you have an idea there may be a delay, it is wise to call the person awaiting your completed project.
When you do get in touch with the client, apologize upfront. Acknowledge you know they are waiting but circumstances prevented you from delivering on time. Then offer a new time and date when your project will be ready for them to review. Most often client will be forgiving and patient for the project’s completion.
This approach applies to meeting times such as appointments for interviews, coffee or lunch meetings, and all else that involves punctuality. Call ahead to forewarn you may be late. The other party will be very appreciative.
More information on this topic may be found in both books:
Nice Girls DO Get the Sale: Relationship Building That Gets Results
and in
HIRED! How to Use Sales Techniques to Sell Yourself On Interviews
When you approach business from the other party’s point of view, you will most often enjoy the Smooth Sale!
