Attract the Right Job or Clientele:

The majority of business difficulties stem from communication error. One of things to avoid is anger when a miscommunication occurs. The best route is to retrace the steps of where the mistake originated. In this way, the same may be avoided in the future.

“What we’ve got here is…failure to communicate.” – Cool Hand Luke, 1967 (Movie starring Paul Newman).

My Story

Misinterpretation of what another person says is at the core of today’s story. I’m the one who took the blame. Not realizing something was to be a surprise, I unfortunately revealed the event before it occurred. After apologizing, I asked that future episodes be avoided by spelling out what is expected of me. Thankfully, we are good.

When it comes to business, we need to be even more careful. Given all of the news about hackers and not opening documents via email, I have become very cautious. But being safe rather than sorry applies today.  Receiving one such document from a supplier, I used the company Chat Box to convey my concern. It was suggested that I forward the email to customer care.

Communication is a two-way street. We each interpret things differently. What works for the masses may not work for the individual. When someone misunderstands or is concerned, the other party should pay attention. My viewpoint is in aligning with today’s news. As I see it, the company will do best to not attach documents, but instead have the content directly visible in the email. An alternative is to use traditional mail to get sensitive information to clients.

The worst mishap took place last week. I was sent a FedEx document that instructed I sign onto the website to verify my account. Upon doing so, I was asked to reset the password and login again. I did, and then an error message arose. The same request was made…and the same request was made…and the same request was made…

Wasting a fair amount of time, I wrote customer service to relay what took place along with a request to help get me out of the loop. Guess what the response was? Create a new password to sign in! Needless to say, I will be finding a new service provider this week. 

 

Your Story

There is no question that on occasion, everyone experiences a communication error. However, how the error is handled is what makes all the difference. When it comes to business, the best route is to always accept responsibility. But, it is also a test to see if the other party is willing to accept they are also guilty. If you are expected to take full blame, then it becomes a sign for you to find another client or partner. Almost all errors can result in a fix when everyone is willing to take responsibility. 

Willingness to work out a solution will also enhance your negotiation skills. It’s all about leading a meeting of the minds for everyone to be satisfied with the outcome.

The simple formula is to: 

  • Ask how the other person sees the solution
  • Provide your perspective
  • Ask for input on how you can meet in the middle
  • Come to a friendly conclusion

By working in a relaxed mode to help everyone move forward, you protect your personal brand and your business. Clients love to see this type of behavior from their providers. You know you have done well when the outcome produces a returning and referring clientele known as the Smooth Sale!

Sales Tips
  1. Take responsibility for errors
  2. Expect others to admit to their part in making the error.
  3. Ask for the other party’s perspective on fixing the situation.
  4. Provide your insights on how the problem may be resolved.
  5. Iron out differences in thought and approach.
  6. Together come to a conclusion on the better solution.
  7. Take corrective actions.
  8. Check back with the other party to inquire of their satisfaction.
  9. When you hear a glowing testimonial, ask for it in writing.
  10. Celebrate Success!

 

For More Insights:   Visit Elinor’s Amazon Author Page

“Communicate to Attract Interest”

Nice Girls DO Get the Sale is an International Best-Seller and Evergreen. https://amzn.to/39QiVZw HIRED! How To Use Sales Techniques To Sell Yourself On Interviews is a best-seller. https://amzn.to/33LP2pv Visit Elinor Stutz' Author Page on Amazon: https://www.amazon.com/Elinor-Stutz/e/B001JS1P8S

               Be A Story-Teller

 

 

As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower.”Nice Girls DO Get the Sale is an International Best-Selling and is Evergreen – among the classics; HIRED! Helped many to secure the job they desired. 

 

 

Today’s insights are provided to help you achieve the Smooth Sale!

RESOURCES FOR PERSONAL AND BUSINESS GROWTH: 

Advisorpedia  Publishes information to help advisors build their practice, and those having interest in the markets choose investments, and find inspiration.

BizCatalyst360  Presents a life, culture, and biz new media digest serving as a hub of creative expression and personal growth

CatCat Build your future one skill at a time.

For Book Lovers Only   For Book Lovers Only introduces you, the book lover, to new and exciting authors and works of fiction and non-fiction.   

GetCiara  Make remote your unfair advantage.

Greg Jenkins Consulting LLC Helping organizations realize the value of diversity to build inclusive, evolving high-performing cultures.

Inclusion Allies Coalition   “Everyone is welcome here.” Learn more to train teams, and join the advocacy program.

Internet Advisor Find the internet service right for you among 2083 internet providers across 36,380 cities, plus Cellphonedeal compiles great deals on phones, plans, and prepaids to furnish you with the best options in your area.

Kred  Connect with top rated influencers to learn from and grow your networks.

LinktoEXPERT  “It is not who you know – it is who knows you and what your expertise can do for them plus understands the value of hiring you.” 

Lotus Solution LLC Helps organizations create diversity and inclusion to ensure a fair and just workplace, through customized consulting, training, and keynote speeches.

SalesPop!   Purveyors of Prosperity; how to compete against yourself to excel in your career.

Vengreso Provides easy-to-follow on-demand sales training for LinkedIn.

Vunela  Provides a unique opportunity to view Videos and read articles by World Leaders.

WebTalk is the one-stop platform Build your marketplace and grow social connections. 

Women’s Information Network (WIN) An education-and-event-based Global Community of Women Helping Women Worldwide Live Their Best Lives through Celebration, Self-Improvement, and Service.

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