Keep Your Cool for Better Results
photo credit: Orange Steeler
Given the hot summer days, i thought it appropriate to write about keeping your cool. Occasionally we are accused of something of which we were not involved. It’s easy to get angry. The anger builds and by the end of the day we are very stressed and feel betrayed. Overcoming the end result is much more difficult than when you catch the poor turn of events immediately for a better outcome.
A very good sales technique is to ask (in your own words of course), “Why do you think that I did that?”
Your question begins a monologue about how the other person was wronged by you. Admittedly, you may feel knots in your stomach and the need to clench your fists. But as the diatribe continues, you will hear the tone begin to soften and the angry steam let out.
If you care about the other party at all, it is well worth the effort to let them get what’s bothering them out into the open. By the time they finish, it will be your turn to offer your innocence. For more smart sales techniques, consider reading, Nice Girls DO Get the Sale.
Most likely an apology will be forthcoming. Whether it does or not isn’t nearly as important as whether this is a client or sale you wish to save, or a possible job where you still wish to work. Portraying you are calm, collected and reasonable will be viewed as your brand. You will be far more likely (and it will be up to you at this point) to land the job or the sale. For more on how to apply sales techniques to interviewing, read, HIRED!
You should always strive to keep it a cool Smooth Sale!
