Awkard Moments Require Relationship Building Techniques

 
Diplomacy Required

We have all encountered awkward moments whether with a significant other, client or prospective hiring manager.  Whether you feel betrayed, anger or embarrassment is of less importance than the manner in which you respond.

Sales techniques once again lead the way out of potentially damaging outcomes.  Here are some steps that may help the next time help may be needed:

1.  Ask, “Why” do you believe, feel…

2.  Listen carefully to what is being said and not being said

3.  Clarify anything you do not understand or was mis-interpreted

4.  Let the other person completely finish their side of the story

5.  Take notes on points with which there was mis-understanding or with which you disagree

6.  Diplomatically respond to each point of displeasure with an explanation and mindset of finding an agreement

7.  Before moving to the next point, make certain the first agreement is in place 

8.  At the end, ask in your own words, “Does this clear up what was troubling you?” 

Most of the time, these steps will produce a positive outcome.  However, our theme is to attract the “Right” job or clientele.  Should you find someone unreasonable and unwilling to compromise or work through the matter, then you should walk away.  One of my favorite quotes is that of Abraham Lincoln, “You cannot please all of the people all of the time.”  Walk away pleased you tried your best.

When you take the time to clarify mis-communication, it serves to build your brand, develop further business or will help to get you noticed and preferred by the hiring manager.  Qualifying for the right job or clientele puts you on the wave of a very Smooth Sale!

You will find more information on sales techniques for both business and career in these two books:

Nice Girls DO Get the Sale: Relationship Building That Gets Results

and

HIRED! How to Use Sales Techniques to Sell Yourself On Interviews

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