Observation and Appreciation Improve Results
Earlier this week I reported having suggested to a waitress that the ten of us were her customers and that all ten will appreciate checks by couple rather than having to do the math at the end. One couple, in particular, paid close attention.
A week later, Carl and Roberta were having a new and expensive roof installed. Only it was apparent the roofer was cutting corners as things were not lining up properly. Hearing the simple words the week before, “We are the customers”, Carl declared the same to the roofer. The roofer heard Carl loud and clear. The very next day, the roof was fixed to be properly installed. Carl and Roberta both said they learned from me and it was the first time in their long life that they ever stood up for themselves. It made my day!
My observation in return was the joy received upon hearing I helped this couple. In fact, as soon as we saw one another, I gave them a high 5 and Carl hugged me. So my question today is, has someone helped you whether it be a simple statement or significant and have you thanked them?
The act of appreciation builds long term relationships. On another level, you never know if the person you are thanking might have a lead for a new job for you, be a potential new collaborator or possibly a new client. Observation and appreciation will definitely put you on the wave of the Smooth Sale!
Additional Sales Strategies, Read:
In Paperback and Highly Rated on Amaon’s Kindle:
Nice Girls DO Get the Sale: Relationship Building That Gets Results
and
HIRED! How to Use Sales Techniques to Sell Yourself On Interviews.
