Do clients give you glowing customer service testimonials?
Late afternoon yesterday, about 15 minutes prior to closing, I called Enterprise Car Rental to reserve a car for this morning. This a.m. when I called to request a pick-up, I was told I must have called the wrong office because they could see no such reservation.
Although I was somewhat irritated the woman on the other end reassured me that although a car was not available at the moment, by the time I arrived and completed the paperwork, surely one would be returned. I agreed and my mood was improving.
The young woman, Doris, picked me up. She was very pleasant and we had a nice conversation on the way to the office. Getting out of the van, we saw a shiny red car being hand-washed. We did the paperwork. Doris then escorted me outside to wait for the car being cleaned.
At this point, she could have easily wished me a nice day and returned to her office. Instead, Doris waited with me, serving to build our relationship and ensure i would be a returning and referring customer. The company customer service policy is excellent. Because of it, even with our weak economy, they are busier than ever and are closing more sales than thought possible.
The car was great, I made my appointment on time. Now everyone who reads my blog knows I endorse Enterprise for car rental. Because of their excellent customer care, I am enhancing their business development, market and sales effort all at once. If you walk in and rent a car from them, it will have been an extremely Smooth Sale!
