“Ask not what your country can do for you, but what you can do for your country.”
John Kennedy delivered that statement long ago. Today’s conversation reminded me of his quote and how it may be translated into delivering excellent customer service, or, “What can I do for my clientele?”
In spite of headlines screaming “bad economy” and the fact people seemingly are not spending money, I was told about a travel agent booking more business than ever.
How is she doing it?
The agent actually tells her clients to research all of the travel sites to find the best deals for their destination of choice and to report back to her. The agent is then able to compete with the advertised price, book the travel package and earn a small commission.
It is true the agent needs to book more business to make the same income but the exponential business she is and will be receiving exceeds that. She gets her clients to willingly spend the time doing the research so her time is freed to contact more prospects. By matching the prices and booking the vacation the agent’s clientele is happy as can be.
The next step is her clientele brags about their wonderful agent to everyone they know. The agent brilliantly feeds a returning and referring clientele making her business development simple.
When you change your mindset to step up customer service and help your prospects achieve their goals, you will build relationships, easily develop new business, and create new markets. You will close more sales just as the agent does. Most prized, you will create your very own Smooth Sale!
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Today’s insights are provided to help you achieve the Smooth Sale!
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