What are some tele-marketers thinking?
It all began with a call to upgrade our home. Only one service was left to fix so I spoke briefly to the tele-marketer. They spoke over my voice and insisted I arrange an appointment to have a consultant come out. I firmly said, I would visit their website and asked for their number.
Upon reviewing their website, I quickly found we are not able to utilize their service due to the materials they use and the strict compliance regulations of our neighborhood. I called back to deliver the message.
This morning, the same person returned my call speaking unbelievably fast and sounding as if she had a quota to meet. I repeated my message and suggested she call a different zip code where it would not be an issue. My advice offering sound strategy was completely ignored.
She then asked if we would be willing to “disguise” the non-compliant portion of their work. This not only demonstrated a lack of ethics but also quickly ended the conversation.
When you change your mindset to listening to your prospects and clients and fully hear what they have to say, you will build better relationships and word will spread of your outstanding customer service. This business development practice will market and attract new audiences for you, and you will close more sales. Most importantly, they will be a Smooth Sale!
