What do servers in restaurants have to do with your business?
This conversation arose twice in one week and we all agreed – how people treat the staff that waits on them is very indicative of their own success. For instance, in the past, we observed others speaking rudely to their waiter, making unreasonable demands and walking away without leaving a tip. On a side note, I learned that wait staff must pay tax on estimated tips so it is an automatic decrease in wages when no tips are left.
We each concluded that those who behave badly in restaurants do so because they have a captive audience where they feel they are in control. These occasional bullies otherwise have a poor environment outside. When businesspeople behave this way, it is easily a window into their customer service policies and views on building trusting relationships. I would be cautious of doing business with anyone who treats wait staff poorly.
Instead, when you strive to build relationships with prospects, clients and those you have a brief encounter, positive attention will be drawn to you. Prospects, clients and new audiences will want to work with you. Taking the leadership stance for demonstrating how you work in your personal life communicates and markets your business practices.
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– Terry Dunn Nelson
When you have your words, actions and deeds in sync – business development becomes second nature and you enjoy a Smooth Sale!
