Attract the Right Job or Clientele:

Three experiences during one weekend had me realize why some retail shops are needlessly losing business. Concern about customer care appears to have gone by the wayside. And the lessons apply well to both corporate sales and job interviews.

Caring is the first step to doing right by clients. 

My Three Stories About Customer Care

#1:

I was in disbelief when asked to prove that I’m old enough to purchase wine. Trying to be respectful, I asked, “Don’t I look like I’m over the age of 21?”

My annoyance was in the sudden need to show an ID. Picture yourself in line behind several seniors ahead of you. You have to patiently wait as they fumble looking for their wallets and ID. The proof arrives on several levels that they are not youngsters.

Outcome: The store policy is upsetting for everyone.

#2:

Two days later, I was surprised to see that a favorite store went out of business. The next day, I stopped at their smaller facility to make a purchase.

One representative was finishing up with another customer. A friendly hello never came my way. I sat down on one of the chairs to indicate interest. After ten minutes, the previous client was rung up at the cashier’s desk and left.

Finally, it was my turn. Wrong! The clerk decided to focus on cleaning up the mess left by the first customer. She never once said a word to me. After patiently waiting for twenty minutes without communication, I chose to go. It will not be a surprise if this second store also closes.

Outcome: After the incident, I finalized the purchase online.

For more insights read, Do You Respect Client Care? 

#3:

(Story #2 continued). It was only seconds after clicking ‘pay’ when I realized I missed a discount opportunity. Upon calling customer service, the gentleman kindly explained that he would contact bookkeeping to make the adjustment. Compared to the stories above, this was a far improved customer service experience.

Outcome: The website was bookmarked, and you can guess I will return in the future.

 

 

Your Story About Losing Business

Give thought to the remarks others have made about working with you. While it’s difficult to please everyone, there may be a practice that can use improvement. The willingness to change will improve future business. When you embrace client care as part of your routine, it becomes one habit that others will admire.

A related issue is the willingness to listen to what others have to say. The valid commentary will lead you on the better path. Listening and taking action speed up your progress. For more insights on the topic, read “Do You Make Progress Every Day?” 


Apply Customer Care Stories to Job Interviews

Customer service appears to be a unique art.  Stand out from the many others being interviewed for the same job.

Have stories ready to share about how you:

  • Turned a doubtful person into a loyal client
  • Became the new preferred vendor
  • Effortlessly encourage testimonials and referrals

These types of stories encourage those interviewing you to give serious consideration to what you may bring to the company. Hiring Managers see these habits of customer care as adding to the company bottom line.

Interviewing for a job involves sales skills in addition to the experience. It was a privilege to be interviewed by Josh Mastel, Uproar Partners, and provide my job interviewing tips. You may listen to the recording by clicking this link. 


Sales Tips About Customer Care
  1. Ask prospective clients why they are entertaining new vendors
  2. Inquire as to how customer care may improve
  3. Share how you choose to care for your clientele
  4. Get a buy-in that your style of delivery is preferred
  5. Keep track of your client suggested tips for client care
  6. Deliver as promised
  7. Be punctual
  8. When the need to change an appointment arises, notify the person ahead of time
  9. Confirm next steps with a timeline
  10. Celebrate Success!

These tips are provided to help you achieve The Smooth Sale!

For More Insights:   Visit Elinor’s Amazon Author Page

“Communicate to Attract Interest”

Nice Girls DO Get the Sale is an International Best-Seller and Evergreen. https://amzn.to/39QiVZw HIRED! How To Use Sales Techniques To Sell Yourself On Interviews is a best-seller. https://amzn.to/33LP2pv Visit Elinor Stutz' Author Page on Amazon: https://www.amazon.com/Elinor-Stutz/e/B001JS1P8S

               Be A Story-Teller

 

 

As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower.”Nice Girls DO Get the Sale is an International Best-Selling and is Evergreen – among the classics; HIRED! Helped many to secure the job they desired. 

 

 

Today’s insights are provided to help you achieve the Smooth Sale!

RESOURCES FOR PERSONAL AND BUSINESS GROWTH: 

Advisorpedia  Publishes information to help advisors build their practice, and those having interest in the markets choose investments, and find inspiration.

BizCatalyst360  Presents a life, culture, and biz new media digest serving as a hub of creative expression and personal growth

CatCat Build your future one skill at a time.

For Book Lovers Only   For Book Lovers Only introduces you, the book lover, to new and exciting authors and works of fiction and non-fiction.   

GetCiara  Make remote your unfair advantage.

Greg Jenkins Consulting LLC Helping organizations realize the value of diversity to build inclusive, evolving high-performing cultures.

Inclusion Allies Coalition   “Everyone is welcome here.” Learn more to train teams, and join the advocacy program.

Internet Advisor Find the internet service right for you among 2083 internet providers across 36,380 cities, plus Cellphonedeal compiles great deals on phones, plans, and prepaids to furnish you with the best options in your area.

Kred  Connect with top rated influencers to learn from and grow your networks.

LinktoEXPERT  “It is not who you know – it is who knows you and what your expertise can do for them plus understands the value of hiring you.” 

Lotus Solution LLC Helps organizations create diversity and inclusion to ensure a fair and just workplace, through customized consulting, training, and keynote speeches.

SalesPop!   Purveyors of Prosperity; how to compete against yourself to excel in your career.

Vengreso Provides easy-to-follow on-demand sales training for LinkedIn.

Vunela  Provides a unique opportunity to view Videos and read articles by World Leaders.

WebTalk is the one-stop platform Build your marketplace and grow social connections. 

Women’s Information Network (WIN) An education-and-event-based Global Community of Women Helping Women Worldwide Live Their Best Lives through Celebration, Self-Improvement, and Service.

Share This