Customer Service Policy Predicts Future Business
Periodically review all areas of your customer service policies. This is to ensure everyone on your team, including those in remote locations, understands all implications of your requirements. As a job seeker, recognize how your previous work on a team, if not directly with clients, resembles customer service.
Three recent examples provide insight into the importance of sound principles in place and the forewarning of how some companies lose sight of the ultimate goal of increasing clientele.
Company Politics
A sharp team leader directed his sales team on how to serve clients well by maintaining focus on client needs and company needs. Steep corporate goals were in place for the entire team. With due diligence and efficient work habits, the team surpassed their goals for the year by a large margin. The team leader was thrilled until he learned that while he was focused on the team succeeding, individuals were focused on company politics. A couple of others took credit for the team’s success, and the team leader is seeking new work.
While those individuals may benefit in the short term, the company will suffer long-term. Having lost an excellent team leader with politicking carrying more importance, it is most likely the results will be less than stellar as politics take over ambience of teamwork.
Resolving Glitches
Every once in a while, websites are updated, incurring lost files. Excellence in backup service is an upfront requirement, mainly if you are collecting money from clients to be on your website.
One such company lost the files of some contributors. They asked their paying clients to go into their files to resend the original links. This requires a lot of time to locate the links and test each one to compile a list of those broken. Instead, this should be the company’s responsibility and an apology.
To ensure retaining those clients, at least a couple of months of service free of charge should be offered, or substantial business may be lost.
Superb Customer Care
On a Sunday evening, I chose to send a company a brief, polite email describing the case of personalized links to articles no longer working after years of enjoying the service. Within a few short minutes, I had a reply, but an exact answer for each of the ten links sent as to why they were not working. The broken links were not the fault of this service, but the fact that the pages pointed to was no longer in operation.
This was a Sunday evening following a holiday, so a very thorough response was provided within a short timeframe; I will remain a very loyal client. The company is TinyURL.com
Conclusion
As you can tell, providing excellence in customer care promotes long-term loyalty, including repeat business, referrals, and testimonials just provided for the company that personalizes your links; TinyURL.com.
Excellence in customer service such as theirs is the key to many ‘a Smooth Sale!
For More Insights: Visit Elinor’s Amazon Author Page
“Communicate to Attract Interest“
Be A Story-Teller
As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto,
“Believe, Become, Empower.
”Nice Girls DO Get the Sale is an International Best-Selling and Evergreen Book – among the classics;
HIRED! Helped many to secure the job they desired.
Today’s insights are provided to help you achieve the Smooth Sale!
RESOURCES FOR PERSONAL AND BUSINESS GROWTH:
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