by estutz | May 14, 2009 | Business Development, closing, Entrepreneurs, Marketing, Marketing and Sales, Prospect, Relationships, Sales
Ever have one of those days where everything goes wrong? For the past month I was looking forward to speaking at a national convention in KY. The moment arrived and I was prepared, except… 1. My designated breakout room required a GPS system – everyone...
by estutz | May 12, 2009 | Business Development, closing, Customer service, Entrepreneurs, Mindset, Prospect, Sales
Do you thank your clientele and keep an open door policy? Customer service or how your treat your clientele will determine your ultimate success. Those who have in-person or online communities, in particular, need to be very much aware of updated trends in customer...
by estutz | May 11, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Sales
Do you give and receive directions? Last week, we literally needed directions in order to be a paying customer. The location could not be found. We asked others and they had no idea where to find it. The numbering was laid out illogically as we found out later. No...
by estutz | May 8, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Sales
Are you repositioning for the economic turnaround forecasted for later this year? One of the best things to reconsider is your customer service policies. Most of the time, it seems that customer service is a thing of the past. However, once in a while I am reminded...
by estutz | May 5, 2009 | Business Development, closing, Entrepreneurs, Marketing, Marketing and Sales, Prospect, Relationships, Sales
Do you check your prospect’s time zone? Every once in a while I receive a phone call in the wee hours of the morning asking if I would like to sign up for company services. To begin with, I am never in a good mood when awakened early, and the last thing I want...
