by estutz | Aug 3, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you have a “sunscreen” for business? Newer and younger entrepreneurs anxious to get started in business sometimes do not realize they need to protect their business just as they do their skin. When you start up, begin with the mindset you will deliver...
by estutz | Aug 2, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Prospect, Relationships, Sales
“They call me Mr. Tibbs.” If memory serves correctly, this was the line used in the movie, To Sir With Love, starring Sydney Poitier. He was trying to bring order and respect to a tumultuous classroom. What does this have to do with business development,...
by estutz | Jul 30, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you take an active role as required? Today I am referring to excellent vs. mediocre customer service. Whether you are the CEO or the assistant, if something appears to be amiss, you need to take swift action. Otherwise, no matter what your marketing message may be,...
by estutz | Jul 29, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
How do you react when someone postpones a meeting? Most people who hear their sought after meeting was cancelled become grumpy and sometimes even rude. They write off the idea of ever having a meeting and simply give up. That’s the wrong approach. Years ago, my...
by estutz | Jul 27, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you support your community? Yesterday, while visiting one of the charming wine country towns, Kristi and I stopped in an artistic novelty shop to pick out a gift. As a matter of conversation, the store owner asked our plans. We shared that we had a reservation at a...
by estutz | Jul 24, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Prospect, Relationships, Sales
Do you analyze how you might achieve your goals more quickly? I have always found that by analyzing situations whether business or personal, I pick up clues of how to best proceed. Yesterday, I was frustrated that too many other requirements prevented me from writing...
