by estutz | Jul 23, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales, Uncategorized
Do you “Mean what you say and say what you mean” per the Mad Hatter in Alice in Wonderland? A client and I were just speaking about one frustrating aspect of networking at conferences. Many we encounter will say, “I am very interested in speaking...
by estutz | Jul 21, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Relationships, Sales, Uncategorized
Do clients give you glowing customer service testimonials? Late afternoon yesterday, about 15 minutes prior to closing, I called Enterprise Car Rental to reserve a car for this morning. This a.m. when I called to request a pick-up, I was told I must have called the...
by estutz | Jul 9, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales, Uncategorized
What do you say when another forgets your phone appointment? We all do it once in a while – forget a phone appointment. For some reason it is easier to forget than it is a face-to-face meeting. Unexpected circumstances arise or a person is so busy, they simply...
by estutz | Jul 7, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you go the extra mile for your Prospects and Clients? What I am referring to is to always offer a helping hand to those you meet.? This is the concept of customer service and relationship selling on? vitamin boosters. For instance, this morning, I read about an...
by estutz | Jul 6, 2009 | Customer service, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you Relationship Sell both in your business and professional life? At the 4th of July barbecue one person would have done well to take a few lessons. Susan’s biggest stumbling block was she Assumed a fact that had no validity. Let me...
by estutz | Jul 2, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Prospect, Relationships, Uncategorized
“You are a natural born saleswoman – Yes, I’ll do it!” Those were the words spoken today as I asked “Jill” for her advice in her area of expertise. Prior to receiving a “Yes,” she emphastically told me, “My...
