by estutz | Jul 1, 2009 | Business Development, closing, Customer service, Entrepreneurs, Prospect, Relationships, Sales, Uncategorized
Do you willingly provide customer appreciation? For most sales a simple “Thank You” is appropriate and everyone appreciates it. But what about more expensive sales – how do you acknowledge those? My rule of thumb is the appreciation...
by estutz | Jun 27, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Sales
How many months remain in your budget? Today’s question refers to cash in the bank. Due to the economy many businesses are having to close. With competition for jobs high and job availability low, it is prudent to become creative in preserving and increasing...
by estutz | May 27, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Prospect, Sales
Do your customer service policies need to be reviewed? All of our services were switched: television, telephone and internet. We were up for a day and then everything crumbled leaving us with no service at all. Unfortunately the drop in service occurred over the...
by estutz | May 12, 2009 | Business Development, closing, Customer service, Entrepreneurs, Mindset, Prospect, Sales
Do you thank your clientele and keep an open door policy? Customer service or how your treat your clientele will determine your ultimate success. Those who have in-person or online communities, in particular, need to be very much aware of updated trends in customer...
by estutz | May 11, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Sales
Do you give and receive directions? Last week, we literally needed directions in order to be a paying customer. The location could not be found. We asked others and they had no idea where to find it. The numbering was laid out illogically as we found out later. No...
by estutz | May 8, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Sales
Are you repositioning for the economic turnaround forecasted for later this year? One of the best things to reconsider is your customer service policies. Most of the time, it seems that customer service is a thing of the past. However, once in a while I am reminded...
