by estutz | Mar 31, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
“Ask not what your country can do for you, but what you can do for your country.” John Kennedy delivered that statement long ago. Today’s conversation reminded me of his quote and how it may be translated into delivering excellent customer service,...
by estutz | Mar 25, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do You Know Who Is Your Best Customer? I learned long ago that your current customer is your best customer for a number of reasons: 1. You already have familiarity so much time is saved writing a new order 2. A happy and current client will become your sales staff...
by estutz | Mar 19, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Prospect, Relationships, Sales
There is a free lunch after all! Customer Service and Client Relationships reigned yesterday! Almost a year ago, we moved away from San Francisco. Yesterday we were back in town. My husband returned to his favorite bagel shop, located on Townsend between 2nd and 3rd...
by estutz | Jan 24, 2009 | Business Development, closing, Customer service, Entrepreneurs, Mindset, Relationships, Sales
Attract the Right Job Or Clientele: Do you believe customer service is dead and unimportant? Over the past several years, I believe the answer to the above question is Yes. You can’t imagine my surprise when the Concierge called me. Let me explain. Our children...
