by estutz | Jul 21, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Relationships, Sales, Uncategorized
Do clients give you glowing customer service testimonials? Late afternoon yesterday, about 15 minutes prior to closing, I called Enterprise Car Rental to reserve a car for this morning. This a.m. when I called to request a pick-up, I was told I must have called the...
by estutz | Jul 9, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales, Uncategorized
What do you say when another forgets your phone appointment? We all do it once in a while – forget a phone appointment. For some reason it is easier to forget than it is a face-to-face meeting. Unexpected circumstances arise or a person is so busy, they simply...
by estutz | Jul 2, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Prospect, Relationships, Uncategorized
“You are a natural born saleswoman – Yes, I’ll do it!” Those were the words spoken today as I asked “Jill” for her advice in her area of expertise. Prior to receiving a “Yes,” she emphastically told me, “My...
by estutz | Jul 1, 2009 | Business Development, closing, Customer service, Entrepreneurs, Prospect, Relationships, Sales, Uncategorized
Do you willingly provide customer appreciation? For most sales a simple “Thank You” is appropriate and everyone appreciates it. But what about more expensive sales – how do you acknowledge those? My rule of thumb is the appreciation...
by estutz | Jun 23, 2009 | Business Development, closing, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Sales, Uncategorized
Are you certain you really want to do that? Some people have very strong desires to become famous whether through performing on stage or becoming a well-known author, and announce to the world this is so. But their actions tell a different story. Time and again, I...
by estutz | Jun 1, 2009 | Business Development, Entrepreneurs, Mindset, Prospect, Relationships, Sales, Uncategorized
Do you have real challenges that inhibit business? We all have challenges particularly when we begin our businesses and realize just how much we do not know. It is a daunting task to come up to speed and implement everything required as well as suggested. Many quit by...
