Do you thank your clientele and keep an open door policy?
Customer service or how your treat your clientele will determine your ultimate success. Those who have in-person or online communities, in particular, need to be very much aware of updated trends in customer service and be certain personnel is following policy to its fullest degree.
You will not sell everyone 100% of the time or obtain immediate sales whether in corporate or as an entrepreneur. By keeping an open door policy, you graciously allow your clientele to enter and exit your community at their convenience and make it exceedingly easy for them to do business with you. This style has proven itself time and again through the years.
Recently, I withdrew from one such community after having been an active participant for the past six years. I received an email stating I have one week to re-think this action. If I do not re-instate, I will no longer be welcome at any of their events, not even as the guest of someone else.
Wouldn’t it have been much nicer and kinder for me to have received a card in the mail saying, “We appreciate your loyalty over the past six years. Whenever you are ready to return, please know you are welcome. Thank you so much for your past business.”
Word of mouth spreads, people talk. If people are going to talk about you and your business, make certain it is because of something kind or marvelous that you did. Change your mindset to helping others and you will easily close more sales. More importantly, they will all be a Smooth Sale!
