Attract the Right Job or Clientele
When one error occurs multiple errors always seem to follow. These difficult situations may stop us in our tracks. The experience can be devastating if we allow it. The better approach is to step back to examine all events leading up to the problem. The ideal is to find an acceptable solution for all those involved. Resolve problems by understanding both sides to lead a friendly negotiation.
Your perspective plus theirs equals the path to the better solution.
My Story
One day last week everything seemed to break down. As a goal oriented person, I attempt to fix issues ASAP in order to move forward. My complaint arises when others choose not to operate the same way. The potentially tense situation requires diplomacy as we are about to point out an error of another.
Honesty is always the best policy and so there is a need to report back when a mishap occurs. Not everyone accepts an alert to an error even when it’s meant to be helpful. Instead of working together to find a solution, laying blame is their substitute response. When this occurs, I find the best action is to have a good workout at the gym and then re-think the solution.
Your Story
Daily we see signs on social media that our attitude is everything. Consider how you treat those that point out unintended errors on your part.
Do you:
- Get angry
- Lay blame
- Walk away without resolving the issue?
Embrace Knowing
Why? The last thing we want is for bad word of mouth to spread as more and more people have the same poor experience. Most of the time, people will walk away without letting you know a problem exists. But they will take the time to let others know not to attempt using your service. It’s a very wise move to show appreciation for the heads up and state you will look into the issue to resolve it.
And if you are reporting a problem, you may want to explain the why and the how of the matter. Delivering the news with kindness will encourage the other party to look into it. Otherwise, you will know to move on.
Reputation
One of the most important aspects of any business is to remember that how you react to all situations is a reflection of your personal brand. And your reactions will generate reviews, and either negatively or positively affect your reputation. The best approach is to carefully listen to all perspectives before making a decision on how to proceed.
The sales philosophy is to always look at the biggest picture to work out the details, and be certain everyone sees victory at the end. This is how good working relationships remain solid along with testimonials and referrals. Thank people both for their report on errors as well as their glowing testimonials.
You can never go wrong with the words, thank you!
Sales Tips:
- Embrace all feedback to make an improvement.
- Get help as needed to put the right fix in place.
- Look at everything potentially contributing to the error.
- Let the people reporting an error know when it is fixed.
- Ask to use screen sharing to see the problem as reported.
- Walk in the person’s shoes to fully understand the steps they took.
- Devise the best solution.
- Thank people for pointing out what needs to be fixed.
- Ask those reporting the issue to test the fix applied.
- When all is reported as good, celebrate success!
- Following these guidelines will lead you to the Smooth Sale!
For More Insights: Visit Elinor’s Amazon Author Page
“Communicate to Attract Interest”
Be A Story-Teller
As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower.”Nice Girls DO Get the Sale is an International Best-Selling and is Evergreen – among the classics; HIRED! Helped many to secure the job they desired.
Today’s insights are provided to help you achieve the Smooth Sale!
RESOURCES FOR PERSONAL AND BUSINESS GROWTH:
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