Attract the Right Job or Clientele: Sales Tip #610

Attract the Right Job or Clientele:  Sales Tip #610

Confirming Communications

Over the years, I have learned the best way to eliminate embarrassing moments is to reconfirm specific agreements.  Most notable is a time commitment for an appointment.  Due to our busy worlds creating havoc, on occasion we may have to arrange a new agreed upon time.  Adding to the mix, we have a great variety of time zones and seasons that affect the scheduling.  It is in everyone’s best interest to reconfirm 24 hours ahead that you are scheduled for the correct time slot. 

Two principles to heed are ~ avoid blame and work for a win for all!

To avoid embarrassment, simply write you wish to reconfirm the time.  Add to that statement that if for some reason the other party scheduled a different time to let you know and that you will do your best to be available.  This alleviates blame and places all parties concerned as partners in the process.  

Another example is when someone casually asks you about your experience using their service.  I just encountered this and provided a casual reply to the casual inquiry.  Later I learned my reply is to be used as a testimonial in print and online. Immediately, I requested time for a re-write so that the words are written in a more professional manner.  The time was granted as the other party recognized a more professional sounding testimonial is in his best interest.

A third example is that of a friend calling today to say a phone number I provided did not connect her with the person she expected.  Clearly one of us erred in either providing an incorrect number or did not fully listen to the phone number provided.  We both agreed it didn’t matter how this happened but rather that she is able to connect and make her appointment.

Working for a win for all is what will put you on the wave of the Smooth Sale!