Do you take the high road?
The sales and communication skills on which I train are applicable to both your personal and business life. This morning, the subject of unpleasant relatives arose in a discussion with a friend.
Sally said she previously told her Aunt that negative comments about her personal being hurt her feelings and to please stop and desist. Nothing has changed plus the Aunt is now staying with Sally. Last night, Sally had words with her Aunt and now she feels a little guilty as well as a whole lot angry.
What does this have to do with business? Once in a while you will find rude prospects. My mantra is to dare not turn them into clients because they will only continue to make your life miserable. When things take a turn for the worst, use your leadership and communication skills to let the party know what you will and will not accept and how you see the relationship progressing. If they are not willing to abide, then refer them to a competitor. Life is too short.
Change your mindset from you always being the one having to always turn the other cheek. You need to know your rules and where you draw the line in the sand. Focus your time and attention on the clientele that appreciates you and build those relationships. Communicate how you work and set expectations. This is part of your business development and marketing effort.
Once you are focused on the right clientele, you will close more sales and they will happily be a Smooth Sale!
P.S. And as far as the relatives go, they have a choice of either joining you on the journey to the high road or be left in the dust.
