Apologies make the sun shine
My apology was made seconds ago. I had to take steps to correct something erroneously posted on my behalf before it became visible to many. Time management dictates taking the direct path to get something done, and I took it. But, that wasn’t protocol, and I was reprimanded.
The first words communicated, by me, were, “my sincere apology”. Next, I provided a brief explanation of where I was coming from, known as “the justification”. By briefly offering this, at least there is some understanding of why the direct path was taken. I concluded by saying, “it won’t happen again.” I’m confident this will take care of any misunderstanding, and we will continue on solid footing.
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Sometimes on the job or with a client, misunderstandings will happen. That’s why, as a salesperson, it’s best to continually ask questions. Actually, we are all in sales, if we wish to excel at what we do. The questions eliminate erroneous assumptions and allow for deeper connections. This style also allows for personal insight to be revealed as well. It is the personal coupled with the business connection that develops into strong relationships.
When a mishap does occur with a client, the first words should be a genuine, “I’m sorry”. The next step is to ask, from their viewpoint, how the issue may be resolved. On rare occasion, the request may not be reasonable. Honesty is always the best policy. The best approach to the unreasonable request is to say you are unable to resolve the problem in that manner. Next, quickly offer a couple of ideas for how you are able to implement a solution. Most of the time, clients will be thrilled you are working on their behalf to resolve the issue.
Being of the mindset to work in a clam and friendly manner produces the better results. and favorably builds your personal brand. Finding resolution is another form of negotiation. In the end, working to find a solid solution to any mishap or misunderstanding, will further build the friendship as well as business relationship between you and your clientele. The end result is you are likely to have developed a long-term client appreciative of all of your help. And when it comes to mending fences with superiors at work, they too are usually very appreciative of your authentic approach to making things right.
Adhering to Shakespeare’s line, “All is Well That Ends Well” becomes the path to the Smooth Sal
Read Addtional Strategies and Techniques:
Nice Girls DO Get the Sale: Relationship Building That Gets Results, Sourcebooks
HIRED! How to Use Sales Techniques to Sell Yourself On Interviews, Career Press
