by estutz | Aug 13, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you embrace documentation? I admit, I am not fond of documentation but at times it is an absolute necessity. For example, imagine you registered for a class and soon after, you experienced the following: – no follow-up email confirming registration – no...
by estutz | Aug 12, 2009 | Business Development, closing, communication, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales, Uncategorized
Do you have an agenda? Most often “having an agenda” has a negative connotation attached to it. However, in this instance, I am referring to your meetings with prospects and clients. Do you know precisely why you are meeting so that you are able to set the...
by estutz | Aug 10, 2009 | Business Development, closing, communication, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you take the high road? The sales and communication skills on which I train are applicable to both your personal and business life. This morning, the subject of unpleasant relatives arose in a discussion with a friend. Sally said she previously told her Aunt that...
by estutz | Aug 8, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you treat clientele the same as your house guests? Today I cooked a variety of foods for a number of people, not knowing exactly what their taste might be. It made me recall a visit my husband, daughter and I paid to relatives years ago, when our daughter was a...
by estutz | Aug 5, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
What are some tele-marketers thinking? It all began with a call to upgrade our home. Only one service was left to fix so I spoke briefly to the tele-marketer. They spoke over my voice and insisted I arrange an appointment to have a consultant come out. I firmly said,...
