by | Aug 20, 2009 | Business Development, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Podcasts, Prospect, Relationships
Do you acknowledge others? In speaking with a long-time associate today, I found we were both disappointed with an organization where we first met. As a leader, Nancy put 100% of her energy into the company, and I was a loyal member for many years. Upon ending our...
by | Aug 18, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you focus on business or play into the stereotype? My apology for standing on a soapbox this morning, but two incidents arose yesterday of which women, in particular, need to take note. The stereotype of which I am speaking is thinking small and being petty toward...
by estutz | Aug 14, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Are you nervous when asking for business? As with anything, practice makes asking for business easier and your percentages for receiving the business will increase. However there are a couple of other strategies you may use to ease the burden. 1. Uncover 3-5 needs...
by estutz | Aug 13, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you embrace documentation? I admit, I am not fond of documentation but at times it is an absolute necessity. For example, imagine you registered for a class and soon after, you experienced the following: – no follow-up email confirming registration – no...
by estutz | Aug 8, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you treat clientele the same as your house guests? Today I cooked a variety of foods for a number of people, not knowing exactly what their taste might be. It made me recall a visit my husband, daughter and I paid to relatives years ago, when our daughter was a...
by estutz | Aug 5, 2009 | Business Development, closing, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
What are some tele-marketers thinking? It all began with a call to upgrade our home. Only one service was left to fix so I spoke briefly to the tele-marketer. They spoke over my voice and insisted I arrange an appointment to have a consultant come out. I firmly said,...
