Attract the Right Job or Clientele:
Most often when a technical issue arises, I get annoyed with the lack of reasonable customer care. It usually goes downhill when technology is involved. The question, “Don’t you know?” annoys me. If I did know, I wouldn’t be asking for help!
Excellence in customer care provides a returning and referring clientele.
My Story
Realizing the need for a database, extra insight was required for ease of use. I was not looking forward to the call. The customer service representative suggested using Zoom technology to see as well as hear the instruction. My goal was to learn how to put the Pipeliner Database System to good use. I was agreeable to the suggestion.
We connected, and then the strangest thing happened. Rhonda has a customer service style that almost mirrors my sales approach. We both relationship sell. Our brief personal conversation provided us with a good laugh!
Getting down to business, Rhonda let me know that her goal was to answer all of my concerns and get me confidently up and running. I couldn’t ask for more. But then she took two extra steps. The name of her assistant was given to me. She said this way we you will be covered if I’m not here. And to my surprise, she created a recording of the training for replay afterward.
As we clicked through the categories available, the simplicity of the system became evident. I shared the story of the opposite experience as an employee. Although an international company, the employer purchased the cheapest version possible of a database system. Ten clicks were required for each account, but the clicks didn’t work the first time or on the fourth try.
The expense of a poorly functioning system lacks value. But the more significant drain is on time, money, and resources. Had the original robust version been purchased, a monetary drain would not be an issue. On average there were twelve sales reps in each office across the country. A similar arrangement was true for countries abroad. By the time data was entered, each rep was clicking at least twenty times per new account.
Multiplying the time wasted by the total number of representatives worldwide, profits drained big-time. And the experience cut the time needed for clientele. Instead of having company savings, clients were frustrated and went elsewhere.
In contrast, the Pipeliner CRM also provides a side benefit. Visit their SalesPop! Website. You will find a sales blog plus insights from established sales consultants and authors. I am one of their contributors for their Sales Tales collection.
As I became familiar with the Pipeliner system, I smiled with approval. Rhonda Kupfer was given a whole-hearted thank you for the time and insights she provided. Afterward, I thanked the person who connected us and wrote, “It was the best customer service experience I ever had!”
You can test a free trial today!
Your Story About Improved Customer Care
Does your customer care do the following:
- Demonstrate value
- Build credibility and trust
- Encourage dialogue between clients and you
- Bring about unsolicited testimonials and referrals
- Increase sales?
Are you encouraging the above attributes and benefits through your customer care program?
Consider if you:
- Listen to feedback from prospects and clients
- Convey what is missing to management
- Brainstorm with peers for improving care
- Work to the satisfaction of clients within reason
- Strive to develop a returning and referring clientele
Return to the question of the day: Do You Need to Improve Client Care?
For more insight read previous blogs:
Do You Seek the Better Solution?
Do You Need to Update Procedures?
It’s time to give serious consideration to your past sales. Determine what percentage of clients are loyal providing repeat business. Also, consider the number of clients that voluntarily provide testimonials and referrals. Numbers tell the truth when one enters them correctly.
Sales Tips to Improve Customer Care
- Ask your client for their goals
- Inquire about current difficulties
- Have prospects and clients reveal their ideas for the better solution
- Discuss everyone’s perspective in each meeting
- Have people prioritize all suggestions
- Hold a conversation concerning the top priorities
- Together create a plan of action
- Before you leave the meeting, ask for further feedback
- Confirm all the facts before making a final presentation
- Celebrate Success!
For More Insights: Visit Elinor’s Amazon Author Page
“Communicate to Attract Interest”
Be A Story-Teller
As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower.”Nice Girls DO Get the Sale is an International Best-Selling and is Evergreen – among the classics; HIRED! Helped many to secure the job they desired.
Today’s insights are provided to help you achieve the Smooth Sale!
RESOURCES FOR PERSONAL AND BUSINESS GROWTH:
Advisorpedia Publishes information to help advisors build their practice, and those having interest in the markets choose investments, and find inspiration.
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GetCiara Make remote your unfair advantage.
Greg Jenkins Consulting LLC – Helping organizations realize the value of diversity to build inclusive, evolving high-performing cultures.
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LinktoEXPERT “It is not who you know – it is who knows you and what your expertise can do for them plus understands the value of hiring you.”
Lotus Solution LLC Helps organizations create diversity and inclusion to ensure a fair and just workplace, through customized consulting, training, and keynote speeches.
SalesPop! Purveyors of Prosperity; how to compete against yourself to excel in your career.
Vengreso Provides easy-to-follow on-demand sales training for LinkedIn.
Vunela Provides a unique opportunity to view Videos and read articles by World Leaders.
WebTalk is the one-stop platform Build your marketplace and grow social connections.
Women’s Information Network (WIN) An education-and-event-based Global Community of Women Helping Women Worldwide Live Their Best Lives through Celebration, Self-Improvement, and Service.
