How to Attract the Right Job or Clientele:
Improve Client Growth
Professional offices are in even greater need of providing excellent customer care to improve client growth than salespeople or entrepreneurs. Why? These types of businesses are set up to wait for patients to approach them instead of the usual pursuit to find clientele.
Incidents
An introductory appointment had me believing I found a valuable resource in this professional office. We had an in-depth conversation and it appeared that the desire was to provide outstanding care. But those hopes soon diminished with the following episodes:
- Ignoring a request for a needed prescription refill
- Forgetting to schedule lab work
- No record of a future appointment
These three incidents involved the office help who had no idea what the doctor did or did not do. Communication was broken among the team. They were in desperate need of figuring out how to improve client growth.
Sales Lesson:
Teamwork Essentials
Without impeccable teamwork among employees and excellent communication with the employer, clients become frustrated and leave. All of the upfront time invested in getting to know patients was completely wasted.
Train every assistant and full time employee on your values and priorities. Be certain they understand your policies toward customer care. Every person in your employ needs to mirror you for consistency and further building of your brand.
An even better approach is to train people on each other’s job. Doing so will keep your machine running smoothly should someone be ill or go on vacation.
Sales Lesson:
Consistency in teamwork further builds trust and a loyal clientele.
Response Time
Whether your clients are patients or consumers they expect timely delivery for products, services, and responses to questions. A timely response time indicates you care and wish to retain their business. If you are unable to respond in a timely manner, let the person know you received their request but will need a little extra time and provide the ETA.
Sales Lesson:
Everyone appreciates punctuality and being notified ahead of time should a delay be required. They recognize you are trying your best.
Follow Up
Always check in with your clientele regarding satisfaction of what was purchased and ask if need for improvement is seen. Should you receive feedback for improvement, thank the person and then give due consideration. And when you hear they love your service, ask permission to use their words as a testimonial.
Check back a month later to be certain satisfaction is still high. Upon hearing “Yes!” then ask you client if she might know of anyone else in need of something similar. Most people do not remember to offer referrals but when asked usually oblige.
Sales Lesson:
Follow up with all clients to ensure satisfaction. Hearing glowing words, ask for a testimonial and possibly a referral.
Related Blog Stories:
Following this guidelines as a Manager in Corporate or as an entrepreneur will lead you to the Smooth Sale!
For More Insights: Visit Elinor’s Amazon Author Page
“Communicate to Attract Interest”
Be A Story-Teller
As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower.”Nice Girls DO Get the Sale is an International Best-Selling and is Evergreen – among the classics; HIRED! Helped many to secure the job they desired.
Today’s insights are provided to help you achieve the Smooth Sale!
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