Do you know what to do when a client’s project takes a wrong turn?
Today I am speaking from the standpoint of being a client. I worked very hard to build up my networks on facebook to the total connections of many thousands. Upon sending out only 5 messages to confirmed guests for one of my upcoming webinars, my account was suspended.
I sent a notice of what transpired to someone recently hired to help me believing he had not yet gotten started. I simply wanted him to know a new account may need to be established. This gentleman did the following to my complete amazement:
1. Sent a page from Facebook to help me re-establish my account
2. Called me
3. Apologized for something he did not do
I was on professional sales teams for 11 years and I was one of the few who knew to do this. Everyone else buried their heads and soon quit their jobs. This was the reason behind my great surprise. When you turn around a bad situation, you have a client for life who will communicate to everyone just how good you are.
For anyone new in business, this is the precise steps you must take to maintain your relationship with your client, make certain you are still on the same page, and offer your help to make the situation right – whether or not you are at fault!
When you work in the manner described above, your marketing message precedes you. Your business development will seem automatic as your leadership and professional skills will be evident to all. Working for a long-term relationship with your prospects and clients will reap you a thriving business and a very Smooth Sale!
P.S. The professional team belongs to TheWINOnline an internet radio station. Check out their International Convention tab to be held on April 17. Attend, be a show host or ask me about a vendor table to market to highly savvy professionals!
