The Difficulty with CYA
Sometimes those performing service oriented work feel the need to “Cover Your A..” Salespeople are notorious for this.
Frequently this becomes a problem because what is spewed out from one’s mouth isn’t 100% truthful. Something is said just for the sake of acknowledgement but lacks accuracy.
[youtube]http://youtu.be/PVGuRmhELcQ[/youtube]
For example, in a doctor’s office, I was told symptoms were due to xyz, but there was no truth in that statement. The real truth was the doctor didn’t have a clue but didn’t want to admit it. And his declaration was certainly unhelpful. Thankfully the symptoms gradually disappeared.
In a professional meeting, your best bet is to say, “I don’t know the answer to that but will research it for you.” This goes to developing trust, building the relationship and earning the business.
One sales manager was infamous for making up words when he interviewed technical people. It was a quick qualifier to see who was honest in owning up to not knowing what he was saying. Many failed the test pretending they knew.
Whether you are a job seeker or an entrepreneur, in the end it is the truth that flies. The truth sells, it builds your personal brand, and it earns referrals. The truth is the Smooth Sale!
Read Addtional Strategies and Techniques:
Nice Girls DO Get the Sale: Relationship Building That Gets Results, Sourcebooks
HIRED! How to Use Sales Techniques to Sell Yourself On Interviews, Career Press
