Turn Annoyance into Negotiation
Invariably we have miscommunication or someone asks something of us that appears to be a fruitless effort, and both of which can be truly annoying. However, in business or on a job, we need to always present ourselves in the best light. The better approach here is to find out where the issue began in order to recognize how to best resolve as quickly as possible.
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In recent weeks, I have been told requested information was never received; my project couldn’t be supported due to one written sentence; and the list continues…
Many people would argue these type of points communicated to them but that does not serve one’s purpose well. For example, the misunderstanding of what was written could have been taken as an insult. Instead, the path of clarification was followed to which there was a very happy conclusion. And the beauty of computer technology is that we have record of everything we send and receive. So in the case of missing information I was easily able to retrieve and re-send; the second time was the charm.
All of this goes back to the effective sales approach – begin each communication from the other person’s perspective. This helps you not only to resolve misunderstandings and problems, but will get you back into the person’s good graces enabling both of you to find a happy solution.
It’s a softer negotiation that puts you in the leadership position. Then you are the one in control and are able to provide direction for the outcome.
Turning stressful issues into negotiation will take you directly to the Smooth Sale!
Read Addtional Strategies and Techniques:
Nice Girls DO Get the Sale: Relationship Building That Gets Results, Sourc
ebooks
HIRED! How to Use Sales Techniques to Sell Yourself On Interviews, Career Press
