Recognizing limits increases productivity
The above title may sound a bit contradictory. However, the recognition of what your capacity is will prevent you from over-committing. Requests will frequently arrive but not all may be attended to given the goals we have set for ourselves along with the must-do task list.
How you handle rejection and acceptance of requests is paramount for maintaining a favorable personal and business brand.
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1. Prioritize
As with everything else, prioritization of the must-do’s comes first. If you forsake a must-do for a favor, or a “let’s see what happens”, you may possibly set your business back a step or two. As requests for promotion, collaboration, and doing favors, come into your in-box, decide which ones align with your vision and principles for conducting business.
Next, decide which requests sound as if they may further enhance your business development and achievement of your vision. Consistency in all you do is essential for maintaining your brand identity.
The more difficult requests are those of friends. Do your best to honor those relationships but within your own reasonable timeframe. If you are in a time crunch with your own work, or extenuating circumstances exist, be honest and say so. Negotiate a target date satisfactory for all so that you both may continue to move forward on a friendly basis.
2. Q&A
Sometimes requests are ambiguous. You aren’t quite certain about all the elements required or of the benefits all parties are slated to receive. Sometimes the benefits are just one-sided; be aware of these. You need to do some digging before you provide an answer, or potentially, you might be sorry.
Question and Answer is the better strategy for this scenario. By being inquisitive, you generally avoid being less than diplomatic. On the other hand, you are able to clarify the situation and get all of the details prior to making a definitive decision of “no” or “yes”. While you might turn an individual down, as they see the professional manner in which you operate, the conversation at the very least will be concluded on a positive note. Later on, a new project may develop which they recognize as a better fit, and they will contact you once again.
3. Enjoyment
I’m a proponent of believing work CAN be fun. Which of the requests will enhance your enjoyment in doing the work? Understand, if you agree to undertake a project that is a drag on your time and mental outlook, you will not put out your best. This will be worse than declining the “opportunity”.
The end goal should always be to deliver your best for friends, clients, management, and in customer service care.
When you find the enjoyment in your work and strive to always deliver your best, those are the elements that attracts others to provide repeat business and testimonials – the secret ingredient for the Smooth Sale
Read Addtional Strategies and Techniques:
Nice Girls DO Get the Sale: Relationship Building That Gets Results, Sourcebooks
HIRED! How to Use Sales Techniques to Sell Yourself On Interviews, Career Press
