by smoothsale | Oct 1, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Prospect, Sales
Which tasks in your business make you nervous? Years ago when the first ATM machines were introduced, I found it scary to think anyone could walk up to the same machine and withdraw money. I had no idea how they worked. More importantly I was afraid that if I hit the...
by smoothsale | Sep 30, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you make it easy for others to say Yes!? How you present yourself and your business becomes your brand and your marketing message. These translate into your customer service policy. And ease of doing business is a critical factor for attracting prospects,...
by smoothsale | Sep 17, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you know the single biggest error most business people make that prevents sales? The single biggest error that prevents sales is the failure to follow-up with prospects. Even worse is when business people choose to ignore given directions for securing business....
by smoothsale | Sep 15, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Sales
What do Gladys and Customer Service have in common? Everyone has a Gladys, as the book is written (see below) – you know, the woman who nags you about a coupon left at home; her friend got a better price; or one day after she is no longer entitled to return the...
by smoothsale | Sep 11, 2009 | Business Development, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
How do you handle differences of opinions regarding payments received? This challenge directly relates to your customer service policies as well as your marketing brand. How you take a leadership stance and communicate diplomatically will determine future business...
by smoothsale | Sep 9, 2009 | Business Development, closing, Customer service, Entrepreneurs, leadership, Mindset, Prospect, Relationships, Sales
Do you anticipate how business will change? Most entrepreneurs rush to utilize a new strategy without considering the implications down the road. In fact, this question arose twice today. Sadly the people concerned admitted they did not take into account their actions...
