Are you exceeding the expectations of your prospects and clients?
Think back to those job reviews you either experienced or heard about. Raises in years past were based upon your report card on how well you did the previous year. Categories included were: Below Average, Average, Excellent, and Far Exceeds Expectations.
Tips for Exceeding Expectations:
1. Conduct quality conversations with careful listening
2. Uncover needs and make further complementary suggestions to enhance their experience
3. Admit when you do not understand
4. Apologize for any misunderstanding
5. Listen carefully when someone complains and quickly find an acceptable resolution
6. Deliver on time or ahead of schedule; follow-up on All requests
7. Phone ahead of time if a mishap occurred – explain what you will do to fix the problem
8. If your client has a business – offer a testimonial, referral, and/or introduction as appropriate
9. Demonstrate a genuine interest in your clients
10. Check in regularly for satisfaction
11. Continually build your relationship by communicating in a variety of formats
12. Treat your clientele as your friends
When you adapt this mindset of wanting to always over-deliver on expectations and take the leadership position as described above, your clientele will notice. Your deeds communicate your marketing messages allowing good word of mouth to spread about you and your business. Business development will be a breeze helping you to enjoy the Smooth Sale!
