Attract the Right Job Or Clientele:
Keeping Promises Retains Clientele and Career
Upon reading a post about the anticipated corporate job reviews that in the end turn out to be dismal, as well as reading about poor customer service, it became compelling to write, ‘Keeping promises retains clientele and career.’
The adage, “Only make promises you can keep,” applies to everything we do. Unfortunately, many people do not adhere to this, and the lack of doing so reflects poorly on their personal and business brands. The complementary sales motto is, “people buy from people they know, like, and trust.” Not keeping promises will destroy any resemblance of trust from current clients and may spread the lousy word of mouth to the point where you are forced out of business.
While planning for the New Year, reflect on promises made this past year to answer the following questions:
Did you follow through on promises in a timely fashion?
Punctuality is vital, but sometimes “things happen,” preventing timeliness. When this occurs, it’s best to take the lead ahead of time to explain things going awry. List the steps you plan to take to fix it and ask for permission to continue. When you get the green light, all is still good on the other end.
Were expectations met and possibly exceeded?
When it comes to clients, it is abundantly clear whether they are satisfied or not. However, one is sometimes blind-sided by year-end reviews. On occasion, the expected promotion turns south. To avoid mishaps as much as possible, always keep file folders for client and management expectations and agreements. Maintain another file folder detailing the accomplishment of those agreements. Include everything that reflects praise and/or awards for over-achievement.
Have those documents at your fingertips before any work review or client meeting if a negative statement is heard. Rather than getting into a disagreement, an improved approach is to calmly say, “I’m surprised to hear that because this is what I received from you and what has been accomplished to date.” There is no need for arguing, but there is a need for honest dialogue.
Where did you encounter difficulty, and what lessons may be learned and applied in the future?
Those most determined to succeed apply complex analysis to the challenging event to figure out how to avoid it in the future. The process often leads to a much-improved path making the difficulty seem as if it were a gift.
How would you rate overall satisfaction today, and how may you improve in the future?
Consider whether you did everything in your power to deliver your best and whether praise was heard along the way. When we give our best, but it isn’t appreciated, it’s a clear sign to move on. Appreciation signifies whether the qualified “match” is there to continue the same.
When you work to deliver your best and keep promises made, you will often develop an incredibly loyal clientele. The loyalty transforms into repeat business, referrals, and testimonials – the core of the Smooth Sale!
For More Insights: Visit Elinor’s Amazon Author Page
“Communicate to Attract Interest’
Be A Story-Teller
As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower. ”Nice Girls DO Get the Sale is an International Best-Selling and Evergreen Book – among the classics; HIRED! Helped many to secure the job they desired.
Today’s insights are provided to help you achieve the Smooth Sale!
RESOURCES FOR PERSONAL AND BUSINESS GROWTH:
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