by smoothsale | Jun 28, 2014 | Business Development, clientele, communication, Customer service, Entrepreneurs, job-seekers, Sales
Live Chat: Giving Your Customers One More Way to Get Support (and Buy!) So you have a web-based business and you sell online. Congratulations! There are countless web-based entrepreneurs who are just as ambitious and dedicated as you – and you have to find a way...
by smoothsale | May 22, 2013 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, leadership, Mindset, Relationships, Sales
Friendly Persuasion In my new book, INSPIRED Business, I suggest you approach “prospects” instead as “potential friends”. The reason for this is when you view the other party as your prospect from whom you will make money, the...
by smoothsale | May 21, 2013 | Business Development, clients, communication, Customer service, Entrepreneurs, Mindset, Prospect, Relationships, Sales
When Does Customer Service Begin? The question was asked of me to which I replied, most would say upon delivery of goods and services, but I say that’s too late! Some might answer customer service begins upfront at the first meeting, but I...
by smoothsale | Sep 25, 2012 | Business Development
Customer Service Branding A new lesson regarding the importance of quality customer service was learned this past weekend. On the inside, I was close to tears when I saw the gifts being opened at the wedding shower. One by one, I recognized the...
by smoothsale | Dec 20, 2011 | Business Development
Referrals that Grow Business In our social lives and upon being asked, we automatically volunteer services of those we admire. The same should be true for recommending the services of our colleagues of whom we highly regard. Just as one needs to qualify...
