Taking responsibility brings increased success
What has been your result the first time you tried a new project to deliver to a client? I’m willing to bet it took more time than you anticipated and possibly there was misinterpretation on both ends creating even more discontent on both sides. This happens frequently, but how you handle the situation will make all the difference in your future success.
My philosophy on this is it is not the client’s responsibility for your learning curve – a simple truth. Once you understand everything that can possibly go wrong, you then have the formula for executing properly the next time around. You will do so much damage by asking for the extra money, you will be sorry you did. When you fail to take into account the clients’ perspective and ask for additional money, you anger the client who then proceeds to tell everyone they know just how awful their experience with you turned out. It will turn off future prospects and prohibit further business.
Consider the learning experience to be worth far more than asking for a couple of hours worth of extra money from your client. When you explain the extra steps you took on their behalf, deliver calmly and bill according to the original terms, you will have a very satisfied client. Your branding and business development will take off in the right direction. Your marketing message becomes you are of the mindset customer service matters as does building relationships with your clientele. Take into account all perspectives involved to understand the best path in order for everyone to feel as if they have benefitted.
Good word of mouth will spread helping to attract larger audiences and sales. And most likely you will earn repeat business, referrals and testimonials. For more insight on how to work with clients, you may wish to pick up a copy of “Nice Girls DO Get the Sale” . In terms of interviewing, in every conversation you must understand the motive and desires coming from the people interviewing you. Only then will you know how to proceed. You may read more about how interviewing follows the sales cycle by reading, HIRED!
And should you desire in-depth knowledge of building your brand, utilizing all media, moving from obstacle to success, and getting your daydreams into the real world, seriously consider our upcoming Business Retreat, registration is closing soon. Call us at 800-704-1499 with questions.
Our philosophy of moving from the client’s perspective first is the hallmark of The Smooth Sale.
