Recovering by Re-tracing Steps
Communication is at the basis of all we do whether out-loud or silently. Our acts, body language and facial expressions, as well as verbal thoughts expressed outloud all communicate thought. Even not saying anything will communicate “something”.
Every once in a while the “something” needs to be reconciled whether on a job, with clients or among friends. The worst is when people do not speak up as to what they truly think or mean and it’s left for others to guess. It’s the guessing that gets us into trouble. It’s best to ask for clarification even though your realize you are expected to already know. Otherwise, you might get yourself into a deeper sinkhole.
Should an event have passed and tempers rise, it’s best to reconstruct the scenario in a quiet manner with the others involved. As you do, the misunderstandings will come to light and it will be easier to reconcile where everyone went wrong. Most often when there is a disagreement, all parties have played a part. When it is work-related or with a client, it’s often best to say, “I’m sorry that happened, so in the future, why don’t we do this…”
Being the first to apologize has its own reward. Taking the leadership stance from start to finish on misperceptions will put you in a position of trust and encourage others to do business with you. Very often, a dissatisfied client (even an angry one), will become a very loyal client.
These tips should lead you to the Smooth Sale!
Read Addtional Strategies and Techniques:
INSPIRED Business A New Vision for Building Business and Communities, Motivational Press
Nice Girls DO Get the Sale: Relationship Building That Gets Results, SourcSebooks
HIRED! How to Use Sales Techniques to Sell Yourself On Interviews, Career Press
