by smoothsale | Jun 19, 2013 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, interviewing, Interviews, job-seekers, leadership, Mindset, Relationships, Sales
Have You Mastered Resolving Issues? Today I was the customer experiencing poor service. For about an hour I was caught in a telephone loop as to who could handle my problem. I was provided three telephone numbers for three different departments....
by smoothsale | Jun 17, 2013 | Business Development, clientele, clients, communication, Entrepreneurs, interviewing, Interviews, job-seekers, leadership, Mindset, Prospect, Relationships, Sales
What have you recently learned? The key to succeeding is the commitment to continual education. Expensive courses are always available, but if money is tight there are other ways to learn that can be equally effective and of little cost if any. The...
by smoothsale | Jun 11, 2013 | Business Development, clientele, clients, communication, Customer service, Entrepreneurs, interviewing, Interviews, job-seekers, leadership, Mindset, Relationships, Sales
Attract the Right Job or Clientele: Sales Tip #610 Confirming Communications Over the years, I have learned the best way to eliminate embarrassing moments is to reconfirm specific agreements. Most notable is a time commitment for an appointment....
by smoothsale | May 22, 2013 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, leadership, Mindset, Relationships, Sales
Friendly Persuasion In my new book, INSPIRED Business, I suggest you approach “prospects” instead as “potential friends”. The reason for this is when you view the other party as your prospect from whom you will make money, the...
by smoothsale | Oct 3, 2011 | leadership
The Leader Within Is Your Brand Stand Up to Be Counted Many years ago, I took a leadership training class. I’ll never forget the meaningless conversation that took place among very intelligent people. I was so disgusted, I walked out of the room....
by smoothsale | Sep 5, 2011 | leadership
Avoid putting the brakes on principles to experience an improved outcome photo credit: KSquared_Photos Have you ever considered compromising your principles? A few weeks ago, we anticipated meeting friends in Orlando, Florida. Our plan was to rent a car...
