by smoothsale | Jun 20, 2013 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, interviewing, Interviews, job-seekers, Marketing, Marketing and Sales, Mindset, Prospect, Relationships
Are You Selling Futures in Your Business? Early in my career, I was advised not to sell futures. What I’m referring to is the products and services almost ready for sale. The main reason not to sell them before becoming available is unforeseen...
by smoothsale | Jun 19, 2013 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, interviewing, Interviews, job-seekers, leadership, Mindset, Relationships, Sales
Have You Mastered Resolving Issues? Today I was the customer experiencing poor service. For about an hour I was caught in a telephone loop as to who could handle my problem. I was provided three telephone numbers for three different departments....
by smoothsale | Jun 11, 2013 | Business Development, clientele, clients, communication, Customer service, Entrepreneurs, interviewing, Interviews, job-seekers, leadership, Mindset, Relationships, Sales
Attract the Right Job or Clientele: Sales Tip #610 Confirming Communications Over the years, I have learned the best way to eliminate embarrassing moments is to reconfirm specific agreements. Most notable is a time commitment for an appointment....
by smoothsale | Jun 3, 2013 | Business Development, clientele, clients, communication, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Shopping for a new car brings out the worst and the best in some salespeople. The worst episode this past week was the salesman who was terrified of my intention to test-drive the car on the freeway. He suggested that instead I hand the wheel over to my...
by smoothsale | May 22, 2013 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, leadership, Mindset, Relationships, Sales
Friendly Persuasion In my new book, INSPIRED Business, I suggest you approach “prospects” instead as “potential friends”. The reason for this is when you view the other party as your prospect from whom you will make money, the...
by smoothsale | May 21, 2013 | Business Development, clients, communication, Customer service, Entrepreneurs, Mindset, Prospect, Relationships, Sales
When Does Customer Service Begin? The question was asked of me to which I replied, most would say upon delivery of goods and services, but I say that’s too late! Some might answer customer service begins upfront at the first meeting, but I...
