by smoothsale | Jun 10, 2010 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
The neighborhood was ready but customer service was unknown… Just yesterday, five neighbors and myself were ready to hire a tree service to improve the appearance of our front yards. We are still in a struggling economy and so we thought not only would we...
by smoothsale | Jun 9, 2010 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
The Mayor called! When I picked up the phone to hear the Mayor’s voice and personal request, my reply was, “You are a wonderful role model!” This probably is not a typical comment most politicians receive. Yesterday was the day our state voted. I was...
by smoothsale | May 18, 2010 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, interviewing, Interviews, leadership, Marketing and Sales, Mindset, Prospect, Sales
The art of gift-giving is very similar to building repeat business and referrals. Our daughter was ecstatic when she saw the purse we picked out for her while on our trip in France. It was the right style for her age, well-made, the right size and exactly what she...
by smoothsale | Apr 19, 2010 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do your customer service policies reflect common sense? While waiting to board an airplane, we noticed an older gentleman running to make it in time. Perspiration was running down his face and he was obviously stressed. Another passenger asked him, “What...
by smoothsale | Apr 12, 2010 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
Do you work to find a satisfactory solution for all? Every so often, I receive a request that is annoying, I don’t really wish to do what was asked or the importance is not clear. However, as long as I can easily accommodate my prospects and clients, I strive to...
by smoothsale | Apr 9, 2010 | Business Development, clientele, clients, closing, communication, Customer service, Entrepreneurs, leadership, Marketing, Marketing and Sales, Mindset, Prospect, Relationships, Sales
What is a major key in attracting more sales? This is the question frequently asked of me, and one answer begins the entire dialogue: “Deliver what your prospects and clients want and need.” First thing this morning, two different organizations admitted...
