by smoothsale | Jan 27, 2014 | Business Development, career, clientele, communication, Customer service, Entrepreneurs, interviewing, job-seekers, Prospect, Sales
“3 Wise Monkeys” applied to career and business Yesterday, customer service was the topic of the day. Two experiences had me wondering how the two people were still employed. And although these were employees, it certainly applies...
by smoothsale | Jan 22, 2014 | Business Development, career, clientele, communication, Customer service, Entrepreneurs, interviewing, leadership, Mindset, personal brand, Relationships, Sales
Coordinating Commitments to Get to the Sale It is said, “Life Happens” and we need to appropriately deal with it… Sometimes scheduling on either side of the table can be a hassle. It doesn’t matter whether you were asked to...
by smoothsale | Jan 8, 2014 | Business Development, career, clientele, communication, Customer service, Entrepreneurs, interviewing, job-seekers, leadership, Marketing and Sales, Mindset, Relationships, Sales
Enjoy today’s guest post from Katie Supino: Employee Appreciation and its Link with Customer Loyalty There is a solid connection between happy employees and good customer service that in turn promotes customer loyalty. Here are four tips to help you keep your...
by smoothsale | Jan 7, 2014 | Business Development, career, clientele, closing, communication, Customer service, Entrepreneurs, Interviews, job-seekers, Marketing and Sales, personal brand, Prospect, Relationships, Sales
Do People Ask Permission to Purchase from You? The first time this happened in the corporate world, I was astonished but relished the moment. That evening I contemplated, “What was it that I did where people would actually ask permission to buy from...
by smoothsale | Jan 6, 2014 | Business Development, career, clientele, clients, communication, Customer service, Entrepreneurs, job-seekers, leadership, Marketing and Sales, Mindset, personal brand, Prospect, Relationships, Sales
Retracing Steps to Begin Anew Have you ever made an error that felt like a major “whoops”? This applies to career, entrepreneurship, and personal endeavors. Many times these events involve other people. Speaking from personal...
by smoothsale | Dec 26, 2013 | Business Development, career, clientele, communication, Customer service, Entrepreneurs, job-seekers, Marketing and Sales, Mindset, Prospect, Relationships
A Real-Life Tale of Scrooge and the Holiday Spirit On Christmas eve, my husband and I took a direct bus from San Francisco to Petaluma. Only to our dismay, the bus driver was anything but nice. He did everything imaginable to discourage people from getting...
